Gone are the days of manually collecting and analyzing data from your target audience. Online survey software is a powerful tool that can help you gather actionable insights and create a feedback loop for your business.
But what is the best survey tool present in the market? To help you find out, we discuss two of the top players in the survey market – Typeform and SurveyMonkey – and everything you need to know about them.
Typeform vs SurveyMonkey: Overview
Typeform
Typeform is one of the most popular alternatives for SurveyMonkey known for its visually appealing survey forms and friendly user interface. It’s a great tool for those who want to create interactive surveys that don’t look like boring forms.
Typeform has a wide range of features that make it a popular choice, including customizable designs, interactive question types, and integrations with other tools.
One of the best things about Typeform is that it offers unlimited forms and surveys, even with a free account. It takes data security seriously and provides SSL encryption to protect its clients’ data.
SurveyMonkey
SurveyMonkey is a leading survey tool with a market experience of over 23 years. It offers a wide range of features for businesses and individuals, including expert templates, multiple survey distribution options, and robust reporting and analysis.
It is known for its advanced reporting and analysis features, which allow you to view responses in real time. SurveyMonkey also supports multilingual surveys, making them accessible to customers in different languages.
You can get market insights, collect opinions of your employees, create a memorable customer experience, and much more with SurveyMonkey.
Features That They Offer
The features of survey software determine the functionality and capabilities of the tool for your business. The right survey software can make it easier to collect high-quality data, analyze the results, and use the insights to make informed decisions.
To give you a better idea about which online survey tool can be a better choice for you, let’s compare the key features of each of these two platforms in detail.
1. Drag-and-Drop Builder
Both Typeform and SurveyMonkey have drag-and-drop builders that make it easy to create and customize your surveys. However, Typeform’s builder is more intuitive and user-friendly.
2. Survey Templates
SurveyMonkey offers more than 240 pre-written templates, making it easy to create surveys without starting from scratch. Typeform has also many pre-built templates and supports gamification to build appealing surveys every time.
3. Personalized User Flows
Typeform allows you to create personalized user flows that are perfect for different customer segments. This feature is great for businesses that want to provide a customized survey experience for their customers.
On the other hand, SurveyMonkey does not offer personalized user flows. However, it supports multilingual surveys, which makes them accessible to customers in different languages.
4. API Integration
Typeform’s API allows for easy application and deployment of the software. It can be integrated with other applications, which makes it a great tool for businesses that use different tools to manage their operations.
SurveyMonkey also offers API integration, which allows you to trigger surveys through emails. This feature is great for businesses that want to send surveys at specific times or events.
5. Conditional Logic
Typeform’s conditional logic feature is one of the best additions to the tool. It helps respondents skip questions that are not relevant to them, which optimizes their survey experience.
SurveyMonkey too supports conditional logic. It also has a “Close the Loop” feature that prompts businesses to take action based on customer feedback.
6. Customer Support
Typeform offers customer support through email and a live chat feature. They also have an extensive knowledge base with articles, tutorials, and videos to help users navigate their platform.
SurveyMonkey offers customer support through email, and phone support for paid users. They also have a comprehensive Help Center with articles, tutorials, and videos.
Typeform vs SurveyMonkey: Features Comparison
| Features | TypeForm | SurveyMonkey |
|---|---|---|
| Drag-and-drop |   | |
| Pre-built Templates | | |
| NPS Surveys | – | |
| Mobile Surveys | | |
| 360 Degree Feedback | | |
| Conditional Logic | | |
| Hidden Fields | | |
| Image and Video Library | | – |
| Workflow Automation | | – |
| API | | |
| Integrations | 120+ & Zapier integration | 100+ & Zapier integration |
| Real-time Data Analytics | – | |
| Live chat | | – |
| Phone support | – | For paid users |
| SSL Security | | |
| Free Plan | Unlimited Forms | |
| G2 Rating | 4.7 (698 reviews) | 4.6 (9.5k) |
Typeform Vs SurveyMonkey Integrations
Integrations in a survey tool enables you to automate workflows and streamline your data collection processes. The more tools you can integrate with your survey software, the more efficient and time-saving it will be to collect, analyze, and present your data.
Typeform Integrations
Typeform provides 120+ integrations to connect your survey forms with useful applications including Calendly, Salesforce, and Hubspot to name a few.
It has multiple integrations across different categories: analytics, automation, CMS, email marketing, lead generation, sales, and a lot more. Check their complete list of integrations here.
SurveyMonkey Integrations
SurveyMonkey provides integration with 100+ apps to suit your different needs. This includes powerful tools like Salesforce, Mailchimp, Microsoft Teams, and many more.
It also has multiple integration segments for analytics, email, marketing, social media, etc. Here’s a complete list of their supported integrations.
Typeform vs SurveyMonkey: Pros & Cons
Typeform
| PROS | CONS |
|---|---|
 Friendly UI with easy-to-build surveys |  Advanced real-time analytics missing |
| Surveys are interactive and fun | Not the ideal option for NPs surveys |
| Wide range of integrations available | Free plan doesn’t include most of the options |
| Free plan includes unlimited survey forms |
SurveyMonkey
| PROS | CONS |
|---|---|
| More experience in the survey market | Lesser integrations than Typeform |
| Powerful real-time analytics | Survey designs are less fun |
| Best for NPS Surveys | |
| More affordable than Typeform |
SurveyMonkey Vs Typeform: Pricing
Even if the survey software is feature-rich, its pricing point is an important factor in deciding whether it is the right choice for your business.
Here’s a quick pricing breakdown of both the platforms.
Typeform Pricing
Typeform pricing starts at $29 per month for the basic plan. It has three different pricing plans to suit different needs. The platform also provides customizable enterprise packages for bigger organizations.
SurveyMonkey Pricing
SurveyMonkey is priced at a more affordable rate than Typeform. The individual plan of the survey tool starts at $24 per month. It also has custom packages for enterprises to suit different needs and budgets.
Why Choosing The Right Survey Tool Matters?
Not all online survey tools are created equal. With so many options in the market, it’s crucial to compare different aspects including features, pricing, customer support, etc. to decide the best survey software for you.
Typeform and SurveyMonkey are some of the best options available in the survey market today. Both of these come with different advantages over the other. For instance, the Typeform survey forms are more intuitive to encourage responses while SurveyMonkey provides advanced analytics to turn your responses into insights. Consider all the points discussed above to make a more informed decision.
If you are looking for a free alternative, consider Reviewfy.io which helps you create short, interactive surveys to gather maximum insights. It also comes with a unique reward system to encourage your customer to respond to your surveys.
To learn more, and get all the premium features for free, Sign Up Now.
FAQs:
- Is Typeform better than SurveyMonkey?
Typeform has certain advantages over SurveyMonkey in terms of simplicity of survey building and intuitive form designs. It is feature-rich and supports more number of integrations than SurveyMonkey.
However, with more than 23 years of market experience, SurveyMonkey is a better choice for NPs surveys and provides advanced real-time analytics that Typeform doesn’t.
- Is Typeform the same as SurveyMonkey?
Both Typeform and SurveyMonkey are powerful survey tools present in the market and come with their own pros and cons. Consider different aspects of the tools including the features, pricing, and available integrations.
- Which platform is best for surveys?
Some of the best platforms for surveys include the following :- Reviewfy.io
- SurveyMonkey
- Typeform
- SurveySparrow
- Qualtrics
- Zoho Survey
- ProProfs Survey Maker
- InMoment
